Privacy Policy
Dear visitors of our website
we look forward to your visit to our website. So that you feel safe and comfortable when visiting our website, we would like to inform you below about the handling of your data. The following data protection regulations are intended to inform you about our handling of the collection, use and transfer of personal data.
DER Touristik Hotels & Resorts GmbH, Humboldtstr. 140 - 144, 51149 Cologne, datenschutz @ dertouristik. com responsible.
HANDLING PERSONAL DATA
Protecting your privacy is very important to us. That is why we have basically designed our website so that it can be used anonymously. We use information that we receive and store during your visit to our website, exclusively for internal purposes and to improve the design of the website. We only save the IP address transmitted by your web browser for a certain period of time in order to be able to identify, narrow down and eliminate malfunctions or errors (e.g. Attacks on our servers. Delete after this period or. we anonymize the IP address. We only use the IP address for the strictest purpose for o. G. Security purposes. Further information on the processing of the IP address can be found in the following point "Use data.
USE DATA / LOGFILES
When you visit our website, so-called usage data is temporarily stored on our web server for statistical purposes as a protocol to improve the quality of our website.
This record consists of
- the page from which the file was requested
- the name of the file
- the date and time of the query
- the amount of data transferred
- the access status
- the description of the type of web browser used
- the IP address of the requesting computer (see. o. anonymized period.
- We use this information to enable our website to be accessed, to control and administer our systems and to improve the design of the website. The stored data is stored anonymously in accordance with applicable legal requirements. The creation of personal user profiles is therefore excluded. Data about people or their individual behavior are not collected here.
LEGAL BASIS
Data processing to fulfill the contract
Travel booking / booking request
We process the following data according to. Art. 6 para. 1 lit. b DSGVO for the purpose of fulfilling the contract.
We receive the data directly from you or another order placement. If you provide us with personal data of other people (e.g. B. Submit passengers), you must ensure that they agree and that you can transmit the data. You must ensure that these people know how we can process their personal data and what rights they have.
- Salutation (of all travelers
- First name, last name (of all travelers
- Address data (submission of invoice and travel documents
- Date of birth / age of all travelers
- Telephone number of the main traveler / contact person (for short-term contact in the event of changes
- Email address (addition Summary of booking data
- Credit card details in the event of payment by credit card
- Bank details in the event of payment by SEPA direct debit
- This also includes the associated customer support.
We will send your booking confirmation to your email address. In addition to the booking confirmation, you will also receive other emails tailored to your trip with advertising content for your own, similar goods in connection with your booking. You can send this at any time by emailing datenschutz @ dertouristik. contradict com without incurring costs other than the transmission costs according to the basic tariffs. After receiving your objection, we will immediately stop sending.
If necessary, personal data will be passed on to the companies involved in the execution of this contract, e.g. B. Service providers such as hoteliers, airlines or credit institutions for payment processing.
The data required to fulfill the contract are kept in accordance with statutory retention periods (e.g. B. Tax Code (AO), HGB) and deleted after these deadlines.
Data processing based on consent
If you have given a separate consent, appropriate processing is carried out on the basis of Art. 6 para. 1 lit. a DSGVO. Your consent can be revoked at any time without affecting the legality of the processing carried out so far. If the consent is revoked, we stop the corresponding data processing.
Separate consent can be given on our portal for the following services
NEWSLETTER SHIPPING
You have the opportunity to register for our free newsletter on our website. The newsletter contains current travel offers, great specials and attractive competitions.
We need the following information to register for the newsletter
Salutation
First name, last name (personal address in the newsletter
Email address (broadcast of the newsletter
You can unsubscribe from the newsletter at any time. This is done via direct contact with us, the newsletter website and via the link "Unsubscribe newsletter", which is included in every newsletter or if necessary. e-mail to existing customers via reply e-mail, without incurring any costs other than the transmission costs according to the basic tariffs.
PARTICIPATION IN COMMITMENT, COMPETITION OR SIMILAR ACTIONS
From time to time we offer our website the opportunity to take part in competitions or competitions and similar promotions. To process these actions, personal data such as email address, name, address and, if applicable,. further data necessary for the campaign are collected and processed. All personal data given as part of such an action will only be used to process the action, e.g. B. for determining, notifying or sending the prize. The data will be deleted after the action has ended.
Data processing to meet legal obligations
We process your data to meet our legal obligations (e.g. B. from tax and commercial law). Data processing is based on Art. 6 para. 1 lit. c DSGVO. The data will be deleted after the required retention periods have expired.
Data processing to protect legitimate interests
We process your data for our own marketing purposes (e.g. B. advertising, market analysis. Data processing is based on Art. 6 para. 1 lit. f DSGVO. The data will be deleted after the given retention periods have expired. You have the right to object to data processing. You can find out more under the following point "Rights of the data subject.
Data processing to protect vital interests
We process your data in individual cases to protect your vital interests, e.g. B. to be able to provide an evacuation list for emergency personnel. Data processing is based on Art. 6 para. 1 lit. d DSGVO. The data will be deleted after the required retention periods have expired.
Data processing for direct advertising
We process your data for the purpose of direct advertising, especially for sending emails tailored to your trip with information and offers about your trip. Data processing is based on Art. 6 para. 1 lit. f DSGVO and in the interest of informing you about new products and services. Each customer has his own right to object to this processing, the exercise of which leads to the termination of processing for the purpose of direct advertising. If data is only saved for direct advertising, it will be deleted after the objection has been made.
DATA RECIPIENT
We only transmit your data to third parties (e.g. B. to service providers such as hoteliers, airlines or credit institutions for payment processing), provided that there is a data protection right to transmit. We can also send your data to external service providers, e.g. B. IT service providers, companies that destroy or archive data, print service providers) are passed on, which support us in data processing as part of order processing.
Data processing can also be carried out outside the EU or. of the EEA. As a suitable guarantee for the legality of these data transfers, we have. a. EU standard contracts according to Art. 46 para. 2 lit. c DSGVO completed with the processor.
We will neither sell your personal data to third parties nor market it in any other way.
NOTICE TO A CONTRACTUAL LAW AGAINST DIRECT ADVERTISING
We process your data for the purpose of direct advertising. You have your own right to object to this processing, the exercise of which leads to the termination of processing for the purpose of direct advertising. If possible, please address the objection to: datenschutz @ dertouristik. com
WEBSITE ANALYSIS AND TRACKING
Use of cookies
When visiting our website, information in the form of cookies may be stored on your computer, for example to recognize visitor preferences and to optimally design the website accordingly. This helps us, e.g. B. facilitate navigation and achieve a high level of user friendliness.
Cookies are text files that are stored on the user's hard drive when visiting a website. They are harmless to your computer and cannot be viewed by third parties. They allow information to be kept for a certain period of time and the user's computer to be identified.
If our cookies are accepted, they remain on your computer for a period of 30 days, unless you delete them beforehand. During an online booking, cookies are temporarily saved for the course of the booking. After 30 minutes of inactivity or. automatically deleted after closing the website.
You can object to the collection and storage of your data via this service at any time. If you want to avoid activating cookies, deactivate them in your browser. Please note, however, that switching off cookies can restrict the use of the website and the services offered.
Google Analaytics
This website uses Google Analytics, a web analytics service provided by Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter "Google. Google Analytics uses cookies that are stored on your computer and enable an analysis of your use of this website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
We would like to point out that on this website Google Analytics around the code "gat. anonymizeIp (); "was expanded to include anonymized recording of IP addresses (so-called. IP masking). If IP anonymization is activated on our website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use the above information to evaluate your use of our websites, to compile reports on website activity for us and to provide us with other services related to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. This data is only transferred by Google to third parties on the basis of legal regulations or in the context of order data processing. Under no circumstances will Google bring your data together with other data collected by Google.
By using this website, you consent to the processing of data about you by Google and the type of data processing described above, as well as the named purpose. You can prevent the storage of cookies by setting your browser software accordingly. You can also prevent Google from collecting and processing by downloading and installing the browser plugin available under the following link: http: // tools. google. com / dlpage / gaoptout? hl = de.
Further information on terms of use and data protection can be found at http: // www. google. com / analytics / terms / de. html or. at https: // www. google. de / intl / de / policies.
Google remarketing
We work with advertising partners based on retargeting technologies. We use these technologies to make the website more interesting for you. This technology makes it possible to address Internet users who have already been interested in our shop and our products on the websites of our partners with advertising. We are convinced that the display of interest-related advertising is generally more interesting for Internet users than advertising that has no such reference. These advertising materials are displayed on the website of our partners on the basis of cookie technology or. other anonymous user IDs and an analysis of previous usage behavior. This form of advertising is fundamentally anonymous, without your consent no personal data is stored and no usage profiles are merged with your personal data.
For the purpose of displaying target group-specific and interest-based advertising on websites within the Criteo advertising network, we use the Criteo service (Criteo SA, Rue Blanche, 75009 Paris / France. The cookies used for this or. User ID does not allow any conclusions to be drawn about you personally, nor is your IP address saved. You can prevent re-targeting by Criteo on the browsers you use by following the instructions at http: // www. criteo. follow com / de / privacy. Please note that an opt-out cookie is set for this.
To draw attention to our offers, we use (dynamic) remarketing or "similar target groups", remarketing lists for search network ads from Google Inc. We can use individual advertisements to place interest-related advertisements for products and services that you have viewed on our website. For such personalized advertising, Google analyzes your user behavior using cookies that are set when you click on ads or visit our website. The statistics provided by Google are anonymous, include only the number of users who clicked on one of our ads and show which of our sites you were redirected to. The information is only used for statistical analyzes to optimize advertisements. There is no storage of personal data of visitors to the website. Should you have the function
If you do not want dynamic) remarketing from Google, you can deactivate it by making the corresponding settings at http: // www. google. com / settings / ads.
Further information on Google remarketing and Google's data protection declaration can be found at http: // www. google. see com / privacy / ads /.
USE-BASED ONLINE ADVERTISING
This website anonymously collects and processes information about your usage behavior (e.g. B. which sub-pages you called up during your visit. We use this data to play interest-related advertising for you and thus to be able to offer you added value. A cookie is stored on your computer to record your usage behavior. In order to optimize advertising based on your usage interests, we use the tools listed below and work together with the providers mentioned. This information is stored using a pseudonym, so that personal identification is fundamentally excluded. You can prevent the storage of cookies by selecting "Do not accept cookies" in your browser settings. You can also set your browser so that it asks you whether you agree before setting cookies. Finally, you can also delete cookies once set at any time. However, we would like to point out that in this case you may not be able to use all the functions of our website to their full extent. If necessary, you must reactivate opt-out cookies that have already been set after deleting the cookies. We use the following tools and providers for data acquisition to deliver usage-based online advertising
Tool
Google Analytics
Data protection information of the provider: https: // www. google. de / intl / de / policies
http: // www. google. com / analytics / terms / de. html
Possibility of objection (opt-out
https: // tools. google. com / dlpage / gaoptout? hl = de
https: // support. google. com / chrome / answer / 95464? hl = de
Google Doubleclick
Data protection information of the provider: https: // www. google. de / intl / de / policies / privacy
Possibility of objection (opt-out): https: // www. google. com / settings / u / 0 / ads / authenticated
Google Adwords Conversion
Data protection information of the provider: https: // support. google. com / adwords / answer / 1722022? hl = de
Possibility of objection (opt-out): https: // www. google. com / settings / u / 0 / ads / anonymous? hl = de & sig = ACi0TCgbJZ82qHPMEYoQJIy26Ljqx57yhP0ScvxTnIVEJBZMdU77SQUCZAYG1XAFfrbRPq9NN6Q3XntWfoR5P_U_AMV-sgbC0vMVzWRy8PoL4
Google Dynamic Remarketing
Data protection information of the provider: https: // www. google. de / intl / de / policies / privacy
Possibility of objection (opt-out): https: // www. google. com / settings / u / 0 / ads / authenticated? hl = de
Google Doubleclick
Data protection information of the provider: https: // www. google. de / intl / de / policies / privacy
Possibility of objection (opt-out): https: // www. google. com / settings / u / 0 / ads / authenticated
USE OF SOCIAL PLUGINS - REFERENCE AND LINKING TO SOCIAL MEDIA NETWORKS
On our website you will find links to social media networks such as Facebook and Twitter. These are not plugins provided by the provider Facebook or Twitter, which without the users having any influence already transmit data to the provider when the page is loaded.
The buttons for social media networks only contain a link to the social media network incl. Handover of the website to be shared. No user data is transmitted from the website to the social media network.
If you are already logged in to the corresponding social media service at the time of clicking the button, this is recognized in the dialog for sharing the website so that you can share the content directly. If this is not the case, you will be asked to log in to the social media network.
From this point on you are on the website of the respective social media network.
Clicking the Facebook button takes you to a Facebook Inc website. 1601 p. California Ave, Palo Ave, CA 04304, USA. Information on the collection, storage and use of your data by Facebook Inc. can be found in the data protection guidelines of the provider: https: // www. facebook. com / about / privacy
INTEGRATION OF YOUTUBE
Plugins from the Google-operated website YouTube are used on our website. The website is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA. When you visit one of our sites that use a YouTube plugin, a connection is made to the servers of YouTube. YouTube will tell you which pages you have visited.
If you have a YouTube account yourself and are logged in, YouTube will be able to assign your user behavior to your personal profile. If you log out of your YouTube account, you can prevent this.
We use YouTube on our website to present and present our offers appropriately (justified interest according to Art. 6 para. 1 lit. f DSGVO.
Further information on the handling of your data can be found in the data protection declaration of YouTube: https: // www. google. de / intl / de / policies / privacy
INTEGRATION OF GOOGLE MAPS
The Google Maps map service is connected to our website via an API. The service provider is Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps, it is necessary to save your Ip address. This information is usually transmitted to Google Server in the USA and stored. As a provider of this page, we have no influence on data transmission.
We use Google Maps on our website to present our offers appropriately and to present the exact location of our products (justified interest according to Art. 6 para. 1 lit. f DSGVO.
Further information on the handling of your data can be found in Google's data protection declaration: https: // www. google. de / intl / de / policies / privacy
CONNECTION OF GOOGLE WEB FONTS
Web fonts are used on our website to ensure that fonts are displayed consistently. To display fonts and texts correctly, your web browser loads the required fonts into the cache.
To ensure this, your web browser must connect to Google servers. Google learns that our website was accessed via your IP address. We use Google Web Fonts on our website to present and present our offers appropriately (authorized interest according to Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a standard font on your computer will be used.
More information about Google Web Fonts can be found here: https: // developers. google. com / fonts / faq or in Google's data protection declaration: https: // www. google. com / policies / privacy.
FORM
Our website also has the opportunity to contact us. Examples of this are the contact form or customer request.
Depending on the background of contacting, various data is requested in the form. Personal information such as salutation, first name, last name and email address are usually mandatory for the purpose of contacting and addressing personally. If you use a form for a callback or an appointment request, additional data such as telephone number can be requested. If you have any travel inquiries or questions about existing processes, you also have the option of entering your booking or invoice number.
DATA SECURITY
To protect your data from unwanted access, we use an encryption method on our website. Your details will then be transferred from your computer to our server and vice versa via the Internet using a TLS 1. 2 Transfer encryption. You can recognize this by the fact that the lock symbol is closed on the status bar of your browser and the address line begins with https: //.
RIGHTS OF THE AFFECTED PERSON
Affected persons have the right to information from the controller about the personal data concerning them as well as to correct incorrect data or to delete them, provided that one of the in Art. 17 DSGVO reasons, e.g. B. if the data is no longer needed for the purposes pursued. There is also the right to restrict processing if one of the in Art. 18 DSGVO requirements and in the cases of Art. 20 DSGVO the right to data portability. Are data based on Art. 6 para. 1 lit. e or lit. f raised, the data subject has the right to object to the processing at any time for reasons arising from their particular situation. We will then no longer process the personal data unless there are demonstrably compelling reasons worthy of protection for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
RETURN AND INSIGHT LAW
You are entitled to object to the storage of your personal data at any time, unless contractual matters or legal reasons speak against it.
Upon request, you will receive information about the data you have stored free of charge. You also have the right to have your data corrected, deleted or blocked. Deletion may conflict with legal regulations, particularly with regard to data for accounting and accounting purposes.
The data will be deleted unless and as long as storage is not necessary for the aforementioned reasons.
The personal data you provide when booking will be used to send advertising content for your own similar goods by email. You can use this at any time by email to "datenschutz @ dertouristik. com ", without incurring costs other than the transmission costs according to the basic tariffs. We will refer you to this again each time you use your email address for this purpose.
COMPLAINT WITH A SUPERVISORY AUTHORITY
Every data subject has the right to lodge a complaint with a supervisory authority if they believe that the processing of the data concerning them violates data protection regulations. The right to lodge a complaint can be asserted in particular by a supervisory authority in the Member State of the person's place of residence or the place of the alleged violation.
CONTACT DATA OF THE DATA PROTECTION OFFICER
If you have any questions about data protection, please contact our
Data protection officer
DER Touristik Hotels & Resorts GmbH
Data protection officer
Emil-von-Behring-Straße 6
60424 Frankfurt am Main
Email: datenschutz @ dertouristik. com